Winberry Privacy Policy

At Winberry, we take your privacy seriously and are committed to protecting the personal information you share with us. This Winberry Privacy Policy explains how we collect, use, store, and safeguard your data when you visit winberry.casino, register an account, or use any of our services. By accessing Winberry Casino online, you agree to the practices described below. If you do not agree with any part of this policy, we ask that you refrain from using our platform.

Who We Are

Winberry.casino is owned and operated by 3-102-937610 SRL, registration number 3-102-937610, with a registered address in San Jose, Montes de Oca, Barrio Dent, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, and we operate under License No. ALSI-202510054-FI2. As the data controller, we are responsible for determining how and why your personal information is processed.

Information We Collect

When you create a Winberry Casino account or interact with our services, we collect several categories of information necessary to provide you with a safe and personalized gaming experience.

• We collect registration details such as your full name, date of birth, email address, phone number, and residential address.
• We gather identification documents during our KYC verification process to confirm your identity and comply with anti-money laundering regulations.
• We record financial information, including payment method details and transaction history, when you make a deposit or request a withdrawal.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and time spent on our platform.
• We collect technical data such as your IP address, browser type, device information, and login timestamps whenever you use Winberry login credentials to access your account.
• We store your communications with our support team via live chat or email for quality assurance and dispute resolution purposes.

How We Use Your Information

We use the information we collect for several legitimate business purposes related to operating Winberry Casino online. Our goal is to ensure a secure, compliant, and enjoyable experience for every player.

• We use your data to verify your identity and age before granting access to our services.
• We process your information to manage deposits, withdrawals, and to apply any Winberry bonus or promotional offer to your account.
• We analyze your gaming patterns to detect fraud, prevent money laundering, and identify signs of problem gambling.
• We use your contact details to send account notifications, security alerts, and, where you have opted in, marketing communications about our Winberry casino bonus offers and tournaments.
• We rely on your data to improve our platform, including our slots library, live casino games, and overall Winberry casino app functionality on mobile browsers.
• We use aggregated and anonymized data for statistical analysis and internal reporting.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing Winberry casino online. Cookies help us remember your preferences, keep you logged in, and understand how you navigate our site. We also use cookies to measure the effectiveness of our marketing campaigns, including promotions related to Winberry casino no deposit bonus offers and other incentives. You can control or disable cookies through your browser settings, though doing so may limit certain features of our website.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on the nature of the information and the purpose of processing.

• We process data when it is necessary to perform our contractual obligations to you as a registered player.
• We process data to comply with legal and regulatory obligations imposed by our licensing authority.
• We process data based on your consent, particularly for marketing communications, which you may withdraw at any time.
• We process data where it serves our legitimate business interests, such as fraud prevention and platform security.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with select partners who assist us in operating Winberry Casino effectively and securely.

• We share information with payment processors to facilitate deposits and withdrawals via Interac, VISA, Mastercard, Skrill, Neteller, and cryptocurrency options including Tether and Ethereum.
• We share data with identity verification providers to complete our KYC checks.
• We may disclose information to regulatory authorities, law enforcement agencies, or courts when legally required.
• We work with game providers and platform technology partners who may process limited data to deliver games and features on our site.
• We may share information with professional advisors, including legal and financial consultants, when necessary.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure servers, and restricted internal access to personal information. While we strive to protect your data at every stage, no method of electronic transmission or storage is completely secure, and we encourage you to use strong, unique passwords when accessing your Winberry login credentials.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and regulatory obligations. Typically, we retain account and transaction records for a minimum period required by our licensing jurisdiction, even after you close your account, to meet anti-money laundering and audit requirements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact us at [email protected] or [email protected], and our team will respond within a reasonable timeframe.

International Data Transfers

As we serve players in Canada and select European and other regions, your data may be transferred and processed in countries outside your country of residence, including Costa Rica, where our operator is registered. We take appropriate steps to ensure that any such transfer is conducted in accordance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account with us, we will take immediate steps to close the account and delete the associated data.

Third-Party Links

Our website may contain links to third-party sites, including game provider platforms and payment processors. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We may update this Winberry Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological developments. We will post any revisions on this page, and we encourage you to review this policy regularly. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team. We are available 24/7 via live chat, or you can email us at [email protected] for general inquiries or [email protected] for VIP-related matters. We are committed to addressing your concerns promptly and transparently.